So You Think You Want to Be A Government CIO?

Here’s my disclaimer – this isn’t an ego trip. This is just me, talking about what I know, namely being a government CIO. But most of what I am saying is applicable to most technology jobs in government. If you disagree, please feel free to use the comments section below – I welcome any and all constructive debate!

Being a government CIO is not an easy job. Last year, NextGov reported that the average tenure for agency CIOs is only two years.  For state CIOs, it’s only 20 months! It’s not a job for a slacker, a underachiever or a clock puncher. It requires time, energy, creativity, patience and a strong stomach and spine.  And to make matters worse, the job is constantly evolving. Many recent articles (see for example CIO’s Role Shifts From Managing Information to Promoting Innovationhave described the evolution of the CIO role – moving from a technology operations manager to that of a change agent. Of course that technology management role doesn’t disappear (see my earlier note about NO slackers). But the focus shifts to broader topics, stronger integration into the business strategy of the organization. A recent article from CIO.com paints a broad picture of the next decade:

CIOs can expect their jobs to change dramatically by the end of the decade. Expect an increased role in everything from business planning and cybersecurity to robot management and, of course, the cloud.

Wait. Robot management?  Wow. Now that has some serious potential, but I digress.

The simple point is this: CIOs must be willing to innovate or die trying. We’d better be sharp and solid. We are the catalyst for change and improvement. We got to be nimble but we also need to put down roots when necessary. We’ve got to have the guts to boldly venture out into the darkness but also know when to hang back. And we’ve got to remember that you cannot do it alone. Gloryhounds, techno-dilettantes and those not willing to share successes and opportunities with the innovators on your team who are backing you up and pushing you forward will fail. End of story.

You’ve got to balance leadership and empowerment; be a coach, a student, a listener, a talker and a counselor. Like I said…not easy. And in government, with stretched funds and dozens of individual lines of business, the pressure is tenfold.

That being said, I love my job. I am only a few weeks into my third municipal CIO gig, but I can already tell that I am meant to be here. I wouldn’t want to be anywhere but in this hotseat. The energy in a well-run IT shop, percolating with talent, is practically intoxicating to me. It’s like a raw diamond that I get to help polish into a thing of beauty. We build the things that people need – to do their jobs, to run their business or to live their lives.  And I am a part of it…and they pay me too? Sign me up!

If you are a private sector CIO, you are missing out my friend. Yeah, I bet you’ve got gobs of money and you’re on the short track to early retirement, but I’ve got a few things that I bet you don’t. Government CIOs have a leg up in many ways.  You gotta be in it for the “right” reasons, but here’s a few things to think about when it comes to being a government techie:

Stewardship – we are entrusted with public funds. We are living off of everybody’s taxes, so we must constantly challenge ourselves to do the most with the least.  We can’t/don’t/won’t just toss cash at a problem to make it go away. We’ll think it through and get all kinds of creative on it. The gauntlet has been thrown.

Teamwork –The best projects come from a team – a team of customers, techies and maybe even a few quality vendor folks as well. Bringing together a team of independent players around the war table to solve a common problem or reach a shared goal is a very good feeling.

Collaboration – We have a giant network of peers across the globe.  Fellow techies on a similar mission. And guess what? We don’t have trade secrets. We’re all about sharing – best practices, projects, people and ideas. We are in competition with ourselves, not each other, so we can build and share and maximize whatever limited resources we’ve got.

Diversity – Governments are dozens of independent businesses wrapped into one organization. They patrol the streets, they loan books, they put out fires, they help you vote, they teach you to swim, they [INSERT A HUNDRED OTHER ACTIVITIES HERE]. And each of those functions uses IT. They need automation. They need project management. They need business process re-engineering. They need databases. They need mobile apps. They need phones. They need radios. They need [INSERT A THOUSAND OTHER SERVICES HERE]. Keep it fun. Keep it fresh. Keep it moving.

Creativity – The economy has shrunk. Recovery might be on the way, but it won’t be quick.  As budgets shrink, agencies turn to IT for cost savings – let’s automate these manual processes, let’s upgrade to self-service, etc. Our funding is reduced too, yet the project load doesn’t shrink accordingly. Demands go up but funding, staffing and resources dwindle or if you’re lucky, they stay level. If necessity is the mother of invention, government IT must be the father. We stretch, twist, pull and mold ideas out of best practices, what our neighbors are doing or even some dark and squirrely recess of our mind.

Evolution – The only constant in technology is change. Today is no different. Yesterday, the cloud, open data and BYOD were all theoretical. Today, we are living through them (like it or not). Tomorrow they’ll be resolved and we’ll face new challenges and adventures. At the 2012 North Carolina Digital Summit, Dr. Shannon Tufts from the UNC School of Government said that we should not have technology projects; there should only be business projects with technology components. Point taken. Platform is irrelevant. Service, information and processes should rule the day.  Stay open, stay involved, and communicate with customers if you want to stay relevant.

To all my fellow government CIOs and technology types, did I do this justice? I welcome your debate and feedback; I am always up for a fresh perspective! What have I missed? Where do we differ? Where do we agree? Since our roles are so dynamic, let’s make this an ongoing conversation!

 

State Tech’s Top 50 Must Read Govt IT Blogs

Yesterday StateTech magazine released their inaugural list of the blogs that they think you should follow if you are into government IT. According to their site, “these 50 state and local IT blogs will help government IT pros stay ahead of the curve. We’ve scoured the web and compiled an assortment of blogs that serve CIOs, IT workers, social media specialists and people who are interested in tapping technology to spur innovation and cost savings in the public sector.”

Good stuff, all in one tidy little list. I am flattered that I got a spot on the list, but more importantly, there are links to some really great blogs on very specific topics related to government IT. From equipment durability reviews to the latest in social media specific to public safety, this is a great list to connect you to the things you are probably dealing with if you are in Government IT. No doubt StateTech missed a few.  What do you think?  What else should they add?

Internet Explorer Loses Browser Share…and Safari Stinks, Right?

Kickin' it old skool

Big browser news today in a post on Mashable – Internet Explorer, the long-standing behemoth of browsers can no longer claim their long and tightly held 50% of browser share:

“Safari’s hold on 62.17% of mobile traffic has reduced IE’s overall share of web browsing, despite still claiming 52.63% of desktop traffic, according to Netmarketshare.com.

The Microsoft browser’s diminishing share (49.6%) reflects its near absence from the realms of mobile and tablet, which now make up 6% of web traffic. However, chances are, you gave up on IE long enough ago that this milestone makes you more curious as to who actually still uses the browser.”

Good point.  I gave up IE many, many moons ago. Back in the olden times, I was all about Netscape. Please understand I was a die-hard Machead so anything I could do to escape the clutches of the evil MS empire I would take. I have since mellowed a bit and now realize that there is a time and place for MS…not so sure about IE though. I went straight from Netscape to Firefox on my old home Mac cause they stopped upgrading IE anyway and I was quite smitten with FireFox.  FireFox still holds the number two spot of browser share, at 21.20%.

Nowadays, I am all about Chrome on my PCs and Macs. My mobile devices are all Safari. I was happy to see that Chrome’s 16.60% of the pie continues to grow. Safari on the desktop lags behind at 8.72% because…well, it kinda stinks, doesn’t it?  (Did I just hear the sounds of a thousand simultaneous Machead machinations begin to formulate my painful demise?)

But the bigger question is why does IE still hold the largest market share?  Why do we still use it?  It’s still the Windows default and I suppose it does its job for the casual surfer. Ah well…hamburgers and steaks…chocolate and vanilla…the world is full of choices.  Choose wisely friends! If you are an IE fan OR a Safari on-the-desktop fan, please tell me why…what am I missing?

The DIY Government IT Networking Kit

The NYS Forum, a cross-boundary collaboration forum in New York state, launched a “starter kit” this week that is designed to help government IT officials build Communities of Practice around topics in their particular area of interest. According to an article in Government Technology, the kit (a 40-page email-able PDF or Word doc) “should help those in the IT field create a network with other IT professionals to discuss issues, policies and best practices.”

Although the kit was designed as a tool for those IT professionals in New York at the local, state and federal level, the tools can be used to start a community of practice anywhere.

It sounds like a great idea to formalize the concepts in such a package, but I wonder if that can actually be a the detriment to the collaborative spirit?  Most of the networks to which I belong relish in the idea of being outside of a bureaucracy.  They focus on personal relationships, quick engagements and responses and the free sharing of ideas and professional opinions. It will be interesting to see how the Kit compares to or meshes with the more well-established, albeit less formal, collaboration tools offered today in government via things like LinkedIn and GovLoop.

WireDoo – The New “Better Than Google” Search Engine from MC Hammer?

Can't Search This...at Least Not Yet...

Not content as one of those Renaissance Rappers who simply moved on from music into television (Ice-T) and movies (Will Smith, Ice Cube, Eminem, etc.), MC Hammer announced at the Web2.0 Summit this week that he has been hard at work on WireDoo – a “deep search” engine that he claims will outperform the big boys like Google and Bing.Them’s big words!  But I suppose we should expect only big words from the Master of the Big Pants!

Stay tuned – according to the article from CNN, WireDoo is still in pre-beta. But you log on to the website now if you want to sign up in advance to be a beta tester when the engine is ready for prime time.

Rest in Peace, Sir

The heart, mind and soul of a company I have loved and relied on for my entertainment and livelihood for nearly two decades has passed. I don’t have the words to express as eloquently as others the sadness his passing brings to the lives of millions. So I will simply state the obvious but indisputable truth: his indelible mark on technology and humanity will be sorely missed.  Rest in Peace, sir.

Roanoke County Wins a Prestigious Governor’s Technology Award

Last week I had the honor of representing Roanoke County in receiving the Governor’s Technology Award for our newly redesigned website at the annual Commonwealth of Virginia Innovative Technology Symposium (CoVITS) in Richmond, Virginia. Although I was the only one who stepped up on the stage when they called our name, I was representing the hard work of dozens of employees across nearly every department in the County. The project was truly a team effort in every sense of the word.

(From Left) Virginia Secretary of Technology, Jim Duffey, Me and Sam Nixon, Virginia's Chief Information Officer

The new site was a dramatic improvement over our old site.  In addition to strong visual appeal with clean, soft lines, the new site also infuses the latest trends in technology, including social media integration, full mobile access and dozens of online resources to help our citizens and businesses get online, not inline!

We partnered with CivicPlus to design and development the new site from the ground up. For any localities interested in a site redesign, I highly recommend you talk to Civic Plus.  They had a methodical and effective project management process, but took our ideas into consideration. They came in on time and on budget, despite mid-course changes we threw at them.

If you’re looking for inspiration for your government technology efforts, check out the full list of the 2011 winners for some great ideas and innovation!